Managed IT Services
It’s not just IT. It’s your business.
IT is fundamental to operating your business. We understand. By taking ownership of your information technology, we free you up to focus on managing your people, growing your business, and improving your bottom line.
An unrelenting focus on uptime. Your business depends on the continuous availability of your technology infrastructure. We understand. That’s why we relentlessly work to ensure system uptime and continuity. Our goal is simple: to allow you to focus on growing your business, not on the details of your IT system.
By using the most advanced system monitoring tools, we provide you with 24×7 problem analysis by our network operations center, email flow monitoring, alert notification and escalation, performance trending and reporting, and services for keeping your servers healthy.
Dedicated Help Desk. Technology’s great, but sometimes you need to talk to a real person. That’s when it’s nice to know that our Help Desk is just a phone call away.
Network administration. As your IT partner, we’ll maintain all of the hardware and software that comprises your network environment. Servers, desktops, laptops, printers, routers, switches, firewalls, phones, and PDAs—we’ve done it all. And we safeguard everything with anti-spam, anti-virus, and anti-spyware protection.
Account management. Technology is always changing. Which is why it’s nice to have an account manager who provides a steady connection between you and your Arterian team. In addition to providing a welcome human touch, your account manager will conduct periodic business technology reviews to help make sure your technology is keeping up with your changing business requirements—and ready to accommodate future growth.
Arterian Managed Services
Here’s a closer look at how we keep your IT infrastructure humming.
At a deeper level, server monitoring checks for active applications and services and applies policies to monitor those items going forward. Whenever a critical service stops or the server fails to report to our systems, our network operating center (NOC) will verify the issue and immediately notify our engineers.
We ensure that every device in your organization is running as smoothly as possible. We can look at a machine and troubleshoot problems remotely as if we’re sitting right in front of it.
We analyze and test critical system and software patches to make sure they aren’t going to interact negatively with other software. Once an update gets the green light, we install the patch and reboot—after hours, so your business operations aren’t interrupted.
In addition to monitoring and managing your servers and desktops, Arterian is able to monitor other critical network devices such as firewalls, managed switches, SNMP, POSIX and ICMP devices to ensure they are operating within the expected threshold range.
Content filtering ensures that unwanted emails are blocked from cluttering important information you actually need to see and use. In the event of a server outage or loss of Internet connectivity, we keep an eye on things so your email is never lost in transit.